Services

SEST Services


We offer a fully operational call centre, our advisors are fresh from training and eager and ready to manage your calls. Whatever challenges you are facing we have a range of services to suit you.

Did you know you have a legal responsibility to keep your data accurate?

When you clean your data, all outdated or incorrect information is gone.

Data is important for any marketing campaign. Dirty data results in wasted resources, lost productivity, failed communication—both internal and external—and wasted marketing spending.

The manual part of the process is what can make data cleaning an overwhelming task. We can clean and enhance your data to support your sales or marketing campaigns, and to keep in good practice.

Good lead generation and qualification can and will lead to sales. Our aim is to provide clean live data ready for any marketing campaign.

Market research provides relevant data to help solve marketing challenges and will help support the planning for your marketing campaigns. Market research can be conducted via email, telephone or face to face.

  • Surveys and Interviews
  • Market Research Surveys
  • Customer Satisfaction Surveys
  • Follow-up calls
  • Information Gathering

Telemarketing is a form of marketing that allows companies to connect with potential customers directly via a telephone which provides a more interactive and personal service.

We like to take a friendly approach to our telemarketing, we focus on building a good customer relationship whereby the individual we are speaking with is left with a good impression.

  • We qualify leads and decision makers
  • Contact potential and current customers to promote products or services
  • Schedule appointments with prospective clients
  • Answer clients' queries about products or services
  • Confirm attendance for events
  • Product information request

Inbound call centre services are crucial to the customer service process. You don’t want to miss a call or leave a bad impression.

You can be rest assured our advisors are trained to;

  • Take on a positive attitude approach
  • Have knowledge of your product or service
  • Listen carefully to customers and provide accurate and satisfying answers
  • Be well organised
  • Use clear and effective communication
  • Be adaptable, empathetic and patient

We can provide a team that will research and create new lists using various internet research and strategies:

  • Order Taking and Processing
  • Debt Collection Billing Inquiry
  • Inbound Sales
  • Customer Support